Thank you for shopping a boutique by Rachel Clark! If you aren’t happy with your item(s) we’d love to fix it!

1. Please ensure you’ve read & understand the following policies.
2. Complete the “Return Form” below.
3. Send back the qualifying return(s).
4. We'll reach out via email when your return has been received & processed.

The following items are FINAL SALE and cannot be returned to the boutique:  Holiday Items, Makeup/Lashes, Accessories including Jewelry, Bralettes, Sunglasses, Hats, Gloves, and Scarves. Items discounted more than 25% off, including but not limited to, “End of Season” and orders with coupons used. (Not limited to, but often Last Chance/Final Sale items end in $0.99.)

Returns
All returned items must still have the ORIGINAL TAGS attached. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

Merchandise may be returned for a boutique credit only, when a return is initiated within 14 days from the delivery date. The store credit will be applied for the amount paid for the product, less any discounts, rewards, ect. If Style Stash was redeemed towards a returned item those points are not refunded and you will be credited for only the amount paid for the item. Credits will only be applied for the item(s), not for any shipping and handling charges. 

When making a return, please include the completed Return Postcard sent along with your order to ensure the credit will be applied to the correct account. If you do not have the post card to send along please clearly label your return with your account/order information so we can clearly indicate who to issue credit to.

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. Please allow at least 3-4 business days for our boutique to receive your return, and 1-2 business days for us to process your credit. If your return meets all of the required stipulations a credit will be issued as soon as your return has been processed. You will receive confirmation that your return has been received, accepted, processed and your credit has been issued in the form of a digital boutique gift card.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to e-mail Info@ShopRachelClark.com and pay the return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Order Cancellation
If you opt to cancel an order prior to the shipping of your goods an 10% cancellation fee will be deducted from your refund to cover all processing fees. 


Exchanges

If you receive an item and it’s too large or small and you’d like another size, we recommend purchasing the correct size of the desired item, and then shipping back the return product so that you do not miss out on the item. Account credits will not be initiated until we’ve received & processed the returns. You are more than welcome to wait until your shop credit is issued to purchase the replacement item, if it’s still available. 

Defects or Problems With Your Order?
If you have received an item with any problems or defects, please contact us at iinfo@ShopRachelClark.com within 10 DAYS of receipt of items, to inform us of the issue. We are more than happy to look at each situation individually and offer exchanges or credits as needed, but you must contact us within 10 days of receiving your item. If we are not notified within 10 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email. Items must be unworn and unwashed to ensure the item was received defective. 

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

*Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor / phone resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

*We do our best to help with sizing advise through messages and Sizing videos, however without having everyone's body here we are unable to 100% guarantee an item will fit based off of our communications and advise, which is our personal opinion. 

Summary
1. Please ensure you’ve read & understand the above policies.
2. Complete the “Return Request Form” below.
3. Send back the qualifying return(s).
4. We'll reach out via email when your return has been received & processed.

Return Address:
a boutique by Rachel Clark
719 Adams Street
Bay City, MI 48708

OR

1575 Kinney Ct
Essexville, MI 48732
(We are in the process of transitioning returns to be mailed to 719 Adams but either address will work!)

Click here to complete the Return Form.